FAQs

Do your Mouse Ears fit children?

Yes. They will fit both children and adults comfortably.  However I wouldn’t advise them for children under the ages of 5-6 as the headbands may slide off.

Are your Mouse Ears comfortable? 

Yes.  The bands I use are very flexible and therefore not tight around the head and behind the ears.  They are covered with fabric and lined with a velvet ribbon. 

What is your processing/turnaround time?

All Mouse Ears are handmade to order and current turnaround times for these vary depending on where the purchase has been made.  It is 4-5 weeks if purchased on the website and 5 weeks if purchased on Etsy. Please therefore plan accordingly.  

Please note this is how long it will take to make your order and does not include delivery times.  

Why is your processing/turnaround time so long?  

I can only work on orders in the evenings and weekends and around my regular day job.

What if I need my Ears sooner than the stated processing/turnaround time? 

Please contact me first by email or by DM on Instagram to see if I can comply with the date.  

For international customers please take into consideration that once your order has shipped, it can still take up to 2 weeks, sometimes longer to arrive.  Delivery times are dependent on how the postal services in each country are running and whether there are any disruptions.  

Do you ship internationally?

Yes!  I currently ship to the USA, Canada, Australia, New Zealand and the majority of Europe.  Please be aware that you may have to pay custom charges on receipt of your package and these are the sole responsibility of the customer.  Please see the Shipping Policy for more information including shipping methods and delivery times.  

Please note that if you live in Europe you will have to shop via my Etsy shop.  Unfortunately due to the change in the German Packaging Act I am no longer shipping to Germany.  Sorry.

Do you accept custom orders?

No I don't at the moment, sorry! 

Can I change the design on the ears?

No most of the designs cannot be changed but I can change things such as bow colour or trim colour. But please do not be offended if I say no if I do not think that particular colour will go with the design!

Can I order ears with a bow?

Definitely! Just add a note to your order.

Can I get an exchange or refund?

Please see the Refund Policy.

Do you accept returns?

Please see the Refund Policy.